Cant access windows updates or sign into messengers

[PhilliePhan]

Hi Rhonda,

Often these sorts of connection problems are due to your security settings.
You ought to look at your IE security settings as well as your firewall and Net Nanny, etc. . . .

At very quick glance, your HJT Log looks OK - I really didn't have time for an "in depth" look at it. Hang in there until Judy can have a look - She'll be able to advise you further.

I just wanted to pop in quickly and say that this likely isn't malware - rather more likely to be related to security settings and you might want to look there while waiting for Judy's input.

Best Luck
PP

[rhonda]

Thanks for the quick reply. I have already tried disabling Netnanny and both firewalls on the laptop and main pc. I have looked in security settings in IE and cant see anything wrong that is obvious. Still with all disabled cant get onto some sites or log into instant messengers.

[jholland1964]

Hi Rhonda,
You said disabling firewalls...you DO have only one running on the laptop, correct?
I am like PP I don't really see anything on the HJT log which would indicate a problem. Has all this begun to happen only since the IE update?

[rhonda]

Yes i just have 1 firewall on laptop and 1 on main pc. As for other question i did lots of stuff to laptop lately so im not sure but i think it may have been since the upgrade. For ages i couldnt upgrade to IE 6 as it said on laptop it had not finished a previous instalation, I managed to sort that after ages and trying loads of things but now this has happened since i managed the upgrade.

[rhonda]

and yes i did put Net Nanny on the Laptop as my daughter uses it alot.