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Thread: CD/DVD driver not responding HELP!

  1. #1
    Join Date
    Jun 2012
    Posts
    113

    CD/DVD driver not responding HELP!

    Hello jholland
    Well it's been awhile and things have been going great until I tried to use my CD/DVD drive and nothing happened. I used Microsoft Fix It and got a message "Problem detected with TSST Corp DVD+RWTS-H653G ATA Device" I then went into Control Panel and checked my drive and had a message " A driver for this device has been disabled. An alternate driver may be providing this functionally (code 32)". I tried updating the driver and got a message that the driver was up to date. I had this problem some months ago and did a System Restore back to a previous date and that corrected the problem for awhile but a system restore did not work this time. So I am at a loss. Ran Malwarebytes and that showed no malware.
    Ran the ESet online scanner and here is the log:
    ESETSmartInstaller@High as downloader log:
    all ok
    # version=8
    # OnlineScannerApp.exe=1.0.0.1
    # OnlineScanner.ocx=1.0.0.6920
    # api_version=3.0.2
    # EOSSerial=abbabcf2242a4948878034f6fc5b1709
    # engine=13173
    # end=finished
    # remove_checked=false
    # archives_checked=true
    # unwanted_checked=false
    # unsafe_checked=false
    # antistealth_checked=true
    # utc_time=2013-02-16 05:24:18
    # local_time=2013-02-16 12:24:18 (-0500, Eastern Standard Time)
    # country="United States"
    # lang=1033
    # osver=6.1.7601 NT Service Pack 1
    # compatibility_mode=774 16777213 100 94 0 136823730 0 0
    # compatibility_mode=5893 16776574 100 94 18998533 112578908 0 0
    # scanned=108430
    # found=0
    # cleaned=0
    # scan_time=2318
    Here are the other logs from the DDS scan:
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 6/30/2012 200 PM
    System Uptime: 2/16/2013 2:00:28 PM (2 hours ago)
    .
    Motherboard: Dell Inc. | | 018D1Y
    Processor: Pentium(R) Dual-Core CPU E5800 @ 3.20GHz | CPU 1 | 3203/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 452 GiB total, 418.225 GiB free.
    E: is Removable
    F: is Removable
    G: is Removable
    H: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
    Description: CD-ROM Drive
    Device ID: IDE\CDROMTSSTCORP_DVD+-RW_TS-H653G_______________DW20____\5&2B0F5AFC&0&1.0.0
    Manufacturer: (Standard CD-ROM drives)
    Name: TSSTcorp DVD+-RW TS-H653G ATA Device
    PNP Device ID: IDE\CDROMTSSTCORP_DVD+-RW_TS-H653G_______________DW20____\5&2B0F5AFC&0&1.0.0
    Service: cdrom
    .
    ==== System Restore Points ===================
    .
    RP91: 1/13/2013 648 PM - Installed Bonjour
    RP93: 1/15/2013 10:18:14 AM - Installed Java 7 Update 11
    RP94: 1/23/2013 6:40:08 PM - Scheduled Checkpoint
    RP95: 2/2/2013 9:32:38 AM - Scheduled Checkpoint
    RP96: 2/4/2013 1:07:35 PM - Installed Java 7 Update 13
    RP97: 2/12/2013 7:00:21 PM - Windows Update
    RP98: 2/16/2013 10:17:36 AM - Installed iTunes
    RP99: 2/16/2013 10:35:36 AM - Restore Operation
    RP100: 2/16/2013 11:32:16 AM - Windows Update
    .
    ==== Installed Programs ======================
    .
    3600_Help
    64 Bit HP CIO Components Installer
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    avast! Free Antivirus
    BPD_Scan
    BPDSoftware
    BPDSoftware_Ini
    Brother Software Suite
    BufferChm
    CCleaner
    CCScore
    Coupon Printer for Windows
    CRI Image Resizer
    Destinations
    DeviceDiscovery
    DocProc
    ESET Online Scanner v3
    ESSBrwr
    ESSCDBK
    ESScore
    ESSgui
    ESShelp
    ESSini
    ESSPCD
    ESSSONIC
    ESSTOOLS
    essvatgt
    essvcpt
    Fax
    File Type Assistant
    Foxit Reader
    Free File Viewer 2012
    Google Chrome
    Google Update Helper
    GPBaseService2
    HP Imaging Device Functions 14.0
    HP OfficeJet J3600
    HP Photosmart Essential 3.5
    HP Smart Web Printing 4.60
    HP Solution Center 14.0
    HP Update
    HPPhotoSmartDiscLabelContent1
    HPPhotosmartEssential
    HPProductAssistant
    HPSSupply
    Intel(R) Graphics Media Accelerator Driver
    J3600
    Java 7 Update 13
    Java 7 Update 9 (64-bit)
    Java Auto Updater
    Java(TM) 7 Update 5
    JavaFX 2.1.1
    kgcbaby
    kgcbase
    kgchday
    kgchlwn
    kgcinvt
    kgckids
    kgcmove
    kgcvday
    Kodak EasyShare software
    KSU
    Malwarebytes Anti-Malware version 1.70.0.1100
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office 2000 Disc 2
    Microsoft Office 2000 Professional
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Mozilla Firefox 18.0.2 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP3 Parser
    MSXML 4.0 SP3 Parser (KB2721691)
    MSXML 4.0 SP3 Parser (KB2758694)
    Notifier
    Nuance PaperPort 12
    Nuance PDF Viewer Plus
    OCR Software by I.R.I.S. 14.0
    OfotoXMI
    OTtBP
    OTtBPSDK
    PaperPort Image Printer 64-bit
    ProductContext
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Scan
    Scansoft PDF Professional
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    SFR
    SHASTA
    Shop for HP Supplies
    SKIN0001
    SKINXSDK
    SmartWebPrinting
    SolutionCenter
    SpywareBlaster 4.6
    staticcr
    Status
    SUPERAntiSpyware
    Toolbox
    TrayApp
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    VPRINTOL
    WebReg
    Windows Live ID Sign-in Assistant
    WIRELESS
    WOT for Internet Explorer
    .
    ==== End Of File ===========================
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.13.2
    Run by Frances at 16:17:21 on 2013-02-16
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4061.2852 [GMT -5:00]
    .
    AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
    SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\taskhost.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
    C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\System32\WUDFHost.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Windows\System32\igfxtray.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\wuauclt.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Windows\SysWOW64\ctfmon.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlug in_11_5_502_149.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlug in_11_5_502_149.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.ask.com/?l=dis&o=101706
    mWinlogon: Userinit = userinit.exe,
    BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    BHO: PlusIEEventHelper Class: {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - C:\Program Files (x86)\Nuance\PDF Viewer Plus\bin\PlusIEContextMenu.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll
    TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
    mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableLUA = dword:0
    mPolicies-System: EnableUIADesktopToggle = dword:0
    mPolicies-System: PromptOnSecureDesktop = dword:0
    IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    .
    INFO: HKCU has more than 50 listed domains.
    If you wish to scan all of them, select the 'Force scan all domains' option.
    .
    TCP: NameServer = 192.168.1.254
    TCP: Interfaces\{434E335A-4270-4267-9638-C4686E1C7D3C} : DHCPNameServer = 192.168.1.254
    Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Insta ller\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
    x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
    x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Frances\AppData\Roaming\Mozilla\Firefox\P rofiles\s845b4yk.default\
    FF - prefs.js: browser.search.selectedEngine - Ask.com
    FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com/
    FF - plugin: C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
    FF - plugin: C:\Users\Frances\AppData\Roaming\Mozilla\Firefox\P rofiles\s845b4yk.default\extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}\plugins\npGarmin.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_50 2_149.dll
    FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
    FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
    FF - ExtSQL: !HIDDEN! 2012-07-06 12:26; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.s ys [2012-6-30 984144]
    R1 aswSP;aswSP;C:\Windows\System32\drivers\aswSP.sys [2012-6-30 370288]
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-8-11 140672]
    R2 aswFsBlk;aswFsBlk;C:\Windows\System32\drivers\aswF sBlk.sys [2012-6-30 25232]
    R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\as wMonFlt.sys [2012-6-30 71600]
    R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-11-15 44808]
    R2 PDFProFiltSrvPP;PDFProFiltSrvPP;C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2010-3-9 144672]
    R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2012-6-30 138752]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\ v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework6 4\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUs bFlt.sys [2012-6-30 59392]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-6-30 1255736]
    S4 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHl pa64.sys [2013-1-13 55552]
    .
    =============== File Associations ===============
    .
    ShellExec: EasyShare.exe: Preview="C:\Program Files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe"
    .
    =============== Created Last 30 ================
    .
    2013-02-16 16:37:31 -------- d-----w- C:\Program Files (x86)\ESET
    2013-02-16 16:32:54 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-02-16 16:32:54 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-02-16 16:24:43 -------- d-----w- C:\Users\Frances\AppData\Local\ElevatedDiagnostics
    2013-02-16 15:18:33 -------- d-----w- C:\Users\Frances\AppData\Local\Apple Computer
    2013-02-16 15:18:06 -------- d-----w- C:\Program Files\iPod
    2013-02-16 15:18:05 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
    2013-02-16 15:18:05 -------- d-----w- C:\Program Files (x86)\iTunes
    2013-02-16 15:17:30 -------- d-----w- C:\Users\Frances\AppData\Local\Apple
    2013-02-16 15:17:11 -------- d-----w- C:\Program Files\Bonjour
    2013-02-16 15:17:11 -------- d-----w- C:\Program Files (x86)\Bonjour
    2013-02-04 18:08:23 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
    .
    ==================== Find3M ====================
    .
    2013-02-08 04:18:47 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-02-08 04:18:47 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-02-04 18:08:18 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
    2013-02-04 18:08:18 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll
    2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
    2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
    2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
    2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
    2012-12-14 21:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
    2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll
    2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
    2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
    2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs
    2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs
    2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs
    2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs
    2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs
    2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs
    2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs
    2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs
    2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs
    2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs
    2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs
    2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs
    2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs
    2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs
    2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll
    2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2012-11-30 05:45:14 215040 ----a-w- C:\Windows\System32\winsrv.dll
    2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll
    2012-11-30 04:54:00 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
    2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe
    2012-11-30 02:44:06 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2012-11-30 02:44:04 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2012-11-30 02:44:04 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2012-11-30 02:44:03 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    2012-11-23 03:26:31 3149824 ----a-w- C:\Windows\System32\win32k.sys
    2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe
    2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll
    2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
    2012-11-20 05:48:49 307200 ----a-w- C:\Windows\System32\ncrypt.dll
    2012-11-20 04:51:09 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
    .
    ============= FINISH: 16:17:37.94 ===============
    Thanks in advance for your help again!

  2. #2
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    You don't have infections. Your CD/DVD drive is disabled in the Device Manager. See if you can go in there and enable it.

    Do NOT under any circumstances use System Restore again. System Restore doesn't work usually for hardware issues, except removing a driver.

    By the way, since you did a System Restore AFTER you installed iTunes you may have to reinstall iTunes again. Cannot say for sure but System Restore could have removed so key files for it so if it doesn't work correctly this would be the reason.
    Also any Windows Updates done just prior to using System Restore may also have to be reinstalled.

    Look on the original Driver Disk you received for your computer and the Driver for the CD drive should be on there.

  3. #3
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    Thanks, will give a try reinstalling the drive. I don't know how to go in and enable it so I will just try to reinstall. Glad to see you are still around! You were so great and PATIENT with me last time I had an issue. Any idea what disabled the Driver and how to prevent it in the future? I did update the Windows updates and will just uninstall itunes and reinstall it to head off any issues. Thanks again!!!!

  4. #4
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    Go to the Device Manager, Click the Drive to open and then Right Click and choose Uninstall. Then reboot the computer and see if the computer sees the drive and reinstalls it.

    Any number of things can do this, its likely you won't know.

  5. #5
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    It didn't work so I guess I will try to install from the disk. Thanks!

  6. #6
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    If that doesn't work then it may be the drive is dead. Where did you get the driver that you installed by the way?

  7. #7
    Join Date
    Jun 2012
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    Oh no! I went to put in the disk and it just hit me my disk drive is disabled so it won't read the disk to do a reinstall. And when I tried to enable it through Device Manager I got a message that it did not install correctly and the messages are back where they were before. Okay do I have any other options?

  8. #8
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    Jun 2012
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    It is the driver that came with my Dell computer.

  9. #9
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    I guess our postings got crossed anyway if it is dead I am sad because this computer is only two years old.
    Last edited by the.avon.lady1; 02-19-2013 at 10:59 PM.

  10. #10
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    Quote Originally Posted by the.avon.lady1 View Post
    It is the driver that came with my Dell computer.
    Since it's a Dell you should be able to download it directly from Dell.

    You said the computer is two years old but according to your DDS log The computer is not yet a year old, Install Date: 6/30/2012

    It should still be under warranty. You can chat with them online about the problem by choosing Chat on this page:

    http://support.dell.com/support/topi...oNotRedirect=y

    I have done this many times always with good results, even with computers no longer under warranty by the way.

    You can also go here, have it detect your service tag and then get the full original information about the computer AND you can also go from there to download the original drivers right from them.

    http://www.dell.com/support/home/us/...dhs&cs=19&l=en

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