CD/DVD driver not responding HELP!

[the.avon.lady1]

Okay also found this, good idea or bad?
Removing the UpperFilters and LowerFilters registry values from the Windows Registry is a likely solution to several Device Manager error codes in Windows 7, Windows Vista, and Windows XP.

Prefer screen shots? Try my Step by Step Guide to Deleting the UpperFilters and LowerFilters Registry Values for an easy walk-through!

UpperFilters and LowerFilters values, sometimes incorrectly called "upper and lower filters," might exist for several device classes in the registry but those values in the DVD/CD-ROM Drives class tend to corrupt and cause problems most often.

Note: A few of the more common Device Manager error codes that are often caused by UpperFilters and LowerFilters issues include Code 19, Code 31, Code 32, Code 37, Code 39, and Code 41.
Difficulty: Easy
Time Required: Removing the UpperFilters and LowerFilters values in the Windows Registry takes less than 10 minutes
Here's How:

Click on the Start button.

If you're using Windows XP, also click on Run.

In the search box (Windows 7 and Windows Vista) or the Run textbox (Windows XP) type regedit and click OK or press the ENTER key.

This will open the Registry Editor program.

Important: Changes to the registry are made in these steps. Take care in making only the changes outlined below. While it's not a necessary step to complete this process, I recommend that you play it safe by backing up the registry keys you're modifying.

Locate the HKEY_LOCAL_MACHINE folder under Computer/My Computer and click the |> or (+) icon next to the folder name to expand the folder.

Continue to expand folders until you reach the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class registry key.

Click on the |> or (+) icon next to the Class key to expand it. You should see a long list of subkeys open up under Class that look something like this: {4D36E965-E325-11CE-BFC1-08002BE10318}.

Note: Each 32-digit subkey is unique and corresponds to a particular type, or class, of hardware in Device Manager.

Determine the Correct Class GUID for the Hardware Device. Using this list, find the correct Class GUID corresponding to the type of hardware that you're seeing the Device Manager error code for.

For example, let's say your DVD drive is showing a Code 39 error in Device Manager. According to the list above, the GUID for CD/DVD devices is 4D36E965-E325-11CE-BFC1-08002BE10318. Once you know this GUID, you can continue to Step 7.

Click the registry subkey corresponding to the device's Class GUID that you determined in the last step.

In the results that appear on the window on the right, locate the UpperFilters and LowerFilters values.

Note: If you don't see either registry values listed, this solution isn't for you. Double check that you're looking at the correct device class but if you're sure you are, you'll have to try a different solution: How to Fix Device Manager Error Codes.

Note: If you only see one or the other value, that's fine. Just complete Step 9 or Step 10 below.

Right-click on UpperFilters and choose Delete.

Choose Yes to the "Deleting certain registry values could cause system instability. Are you sure you want to permanently delete this value?" question.

Repeat Step 9 with the LowerFilters value.

Note: You might also see an UpperFilters.bak or LowerFilters.bak value but you do not need to delete either of these. Deleting them probably won't hurt anything but neither one is causing the Device Manager error code you're seeing.

Close Registry Editor.

Restart your computer.

Check to see if deleting the UpperFilters and LowerFilters registry values solved your problem.

If you've completed these steps due to a Device Manager error code, you can view the device's status to see if the error code is gone. If you're here because of a missing DVD or CD drive, check Computer or My Computer and see if your drive has reappeared.

Important: It may be necessary to reinstall any programs designed to utilize the device you've removed the UpperFilters and LowerFilters values for. For example, if you removed these values for the DVD/CD device, you may have to reinstall your DVD burning software.

Tips:

Do you still have a yellow exclamation mark in Device Manager even after removing the UpperFilters and LowerFilters values in the registry?

I recommend returning to the troubleshooting information for your error code and proceeding with some other ideas. Most Device Manager error codes have several possible solutions.

[jholland1964]

Sorry you didn't have good luck with Dell Chat. The DDS log doesn't give info about the warranty, just the date the system was installed. If that was the case then yes, the warranty would be expired it could be that you only had a 90 day warranty.
Did you access your computer info there as I mentioned because you DON'T use chat for that and it should all be available also. You CAN download the original driver from there. I know this can be done because I just did it with a 6 year old computer I was reformatting without driver disks.

You might try downloading and installing this driver. I looked throughout Dell and this one is available.

http://www.dell.com/support/drivers/...iverid=R306360

Read the install information there. If it doesn't work, nothing lost/nothing gained and it WON'T hurt anything either.

I personally would not go through all the registry edits without being able to have the guarantee that it would work plus go through the hassle of trying to do all those registry edits and possibly cause other difficulties totally unrelated to the non-working drive. Especially since that is the only problem you are having with the computer. I wouldn't do a reformat either, awfully drastic for a piece of failed hardware. It may be that the drive itself is dead and you wouldn't know that until you were in the middle of the reformat because sometime in there you would have to have a working CD drive...you have to reinstall the drivers and those drivers are on the disk, no guarantee that they would be on the recovery partition. Plus very often the recovery partition reinstall will call for the recovery disk, which, if you burned them as you should have done the first time you booted the computer, would require a working CD drive. If the drive itself IS dead then you are in the same position.

You can also purchase an external CD/DVD driver. These plug into a USB slot on the OUTSIDE of the computer. Many people use these external drives. Lots of computers don't even come with internal CD/DVD drives.

[the.avon.lady1]

I tried to download the driver using the link that you provided and got a message that the DRIVE could not be located. So I am just frustrated and disillusioned with Dell. According to the information on the Dell webpage I purchased the computer 4/6/2011 which means I am having problems with a practically new computer. I complained about the quality of their product only to be told it was not an equipment issue that it was a Operating System problem probably caused by a virus or spyware. However, my scans all come up clean and the only thing they had me do was press F12 on boot up and the scan said everything tested passed. So I don't know except I will never buy another Dell computer! They offer no tech support without you paying a ridiculously high fee and their extended warranties are also extremely high. If I had looked into this before purchasing a Dell I would not have done so. Anyway another venting rant, thanks for your help! I guess I will consider the external drive if I can't come up with another idea.