Hello Judy,
I am really ticked at Dell. I went to the link you provided and I am out from under warranty, not sure why the DDS log is showing different. Anyway I can't get chat help apparently they have changed something I just get a notice stating I have to go to the do it yourself articles or pay a one time service fee of $129 which I don't have. I have spent hours on the phone complaining because the computer is less than two years old. Finally got someone to agree to run a diagnostic only to be told it is in the Operating System which keeps disabling my DVD drive for some reason. Then they tell me they can't say anything else without me paying a fee. I will not ever purchase another Dell product at least with my HP and E-Machines that I have had in the past you could get free on line help. Anyway just venting I guess I will do an online search and see if I can figure it out. Anyway thanks again for the above information just letting you know the help that you have gotten in the past is no longer available through Dell if you are out from under warranty.