Norton constantly says it has stopped trojan.zeroaccess

[jholland1964]

Well several things I see here....
1.AV: ESET NOD32 Antivirus 5.2 *Enabled/Updated*>>>>Obviously this program is someplace on the computer because DDS found it to be enable, updated and running
SP: ESET NOD32 Antivirus 5.2 *Enabled/Updated*
***************
2.RP73: 6/8/2012 4:42:08 PM - Installed AVG 2012>>>>for some reason, installed twice
RP74: 6/8/2012 4:42:17 PM - Installed AVG 2012
RP75: 6/11/2012 8:49:21 AM - Removed AVG 2012>>>>for some reason uninstalled twice
RP76: 6/11/2012 8:50:33 AM - Removed AVG 2012
********************************************
3.RP78: 6/11/2012 9:06:44 AM - Norton Security Suite Registry
RP79: 6/11/2012 2:04:19 PM - Norton Security Suite Registry
*********
So three anti-virus programs, one of them uninstalled, two of them still running. Puts the computer at great risk because neither of them run correctly because they fight each other. But NO Firewall running unless you are using the Windows Firewall, are you?

I also see you ran the TDSSKiller...as noted by this created file
2012-06-11 21:00:22 -------- d-----w- C:\TDSSKiller_Quarantine
yet you chose not to note this nor post the log that would have been created and nobody here told you to run this.

You have MBA-M installed, have you updated it and run a Full Scan with it? If not, please do and post back with the full log.

[wcalvin]

Thank you for your help. I waited six days without a reply so I searched google my exact thread title and found http://www.techspot.com/community/to...ection.181661/
Which let me to combofix.exe and I run and it found a number of problems. i restarted and ran agian and so far so good.
Its been a half day and I have not got one message telling me that Norton blocked anything, so i think I am clean.
If there is a log that you still want me to post, I will.

[jholland1964]

Thank you for your help. I waited six days without a reply so I searched google my exact thread title and found http://www.techspot.com/community/to...ection.181661/
Which let me to combofix.exe and I run and it found a number of problems. i restarted and ran agian and so far so good.
Its been a half day and I have not got one message telling me that Norton blocked anything, so i think I am clean.
If there is a log that you still want me to post, I will.

Not sure where a thread you created here six days ago would be located. You only show two threads created, both created yesterday.
Since you are receiving help at TechSpots under normal circumstances I recommend that you continue THERE with them but I see after reading through that thread that you neglected to inform them at the outset that this is a corporate PC and they told you there that you would have to work with your Corporate IT department. Obviously you didn't inform your Corporate IT department, instead you came here and posted without giving full information and again omitting the fact that this is a Company computer.

I do have to say, the two DDS logs posted, one here and one there are not even remotely similar, so am not sure what's really "being pulled" here but something is for sure.
There is no notation in your logs there concerning either ESET Nod AV or AVG 2012 so those two programs were loaded in the middle of your fixes being done there.
There were five programs they had you run there that you made no mention of in your post here:
MBA-M, Bootkit Remover, aswMBR, TDSKiller (which I saw in your DDS log here) and now you mention here, Combofix which you say there you could not get to run. However, HERE you say you DID run Combofix and it found problems and you rebooted and ran it again. You aren't being truthful here and you obviously were not truthful there, if you had been then you would have posted the Combofix log.
You also DID NOT follow the instructions given to you there before you posted here:
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

You obviously installed two other anti-virus programs before you posted here, your DDS log shows that very clearly.

I am giving you the same answer that you were given there and obviously chose NOT to follow:

Well, you'll have to talk to your IT people.
There is not much I can do.

Is your computer clean? I very much doubt it. In fact by doing all of this other stuff that THEY did not tell you to do....adding two more anti-virus programs since the posting of the last log there for sure....No the computer is NOT clean. Could your job be in jeopardy because you failed to contact the Corporate IT department? Yes.
But that is your problem and not ours and not TechSpots either.

[wcalvin]

I did NOT start that thread. It wasn't me... I just google searched my problem.
It was a week since I started the tread here, with no replies.

[wcalvin]

I do appreciate you taking your time to help.

I will however say that people that respond to these threads are (for a lack of a better word) rude.
For us newbies all of this is overwhelming and confusing. Please keep that in mind...
so when we don't post something exactly to your liking, scolding us isn't the answer.

So turn about is fair play.

PLEASE REREAD MY POST... IT CLEARLY STATES THAT AFTER 6 DAYS WITH NO HELP...
I GOOGLE SEARCHED AND FOUND A DIFFERENT PERSON WITH THE SAME ISSUE.
I FOLLOWED THE STEPS THAT THAT FORUM RECOMMENDED AND IT WORKED.

so if you would like to reply with a human reply, great! if not great...
but calling someone out for not doing something to your liking when in actuallity you are the one that is off ...
not cool