Quilljar wrote:
>
>
> No problem, I only asked because had you not had such protection you
> would want to change those passwords using another machine. Some
> keyloggers are thought to be providing scammers with passwords for
> social media accounts and webmail and sending out this very scam. If you
> change the passwords while using a compromised machine you have gained
> nothing. Also, it is suggested that you change the "Forgot Your
> Password" special question also.
>
> Thank-you very much for your kind interest FTR. For the information of
> anyone else. BT has just spent three hours checking my computer and
> re-setting everything including passwords for me. They found the hacker,
> or his methods, and fixed it for me. My advice is now to let your
> provider do this for you if you have a similar problem in future. I
> certainly shall. They could not have been more helpful and patient.
>
> Quilljar

I found your comment about BT most interesting, 'Quilljar'. May I ask
what they charged for this service? Can you provide a link, please, to a
page where this service is advertised? Thanks.

David