vacation send me money scam

[Quilljar]

No problem, I only asked because had you not had such protection you
would want to change those passwords using another machine. Some
keyloggers are thought to be providing scammers with passwords for
social media accounts and webmail and sending out this very scam. If you
change the passwords while using a compromised machine you have gained
nothing. Also, it is suggested that you change the "Forgot Your
Password" special question also.

Thank-you very much for your kind interest FTR. For the information of
anyone else. BT has just spent three hours checking my computer and
re-setting everything including passwords for me. They found the hacker, or
his methods, and fixed it for me. My advice is now to let your provider do
this for you if you have a similar problem in future. I certainly shall.
They could not have been more helpful and patient.

Quilljar

[FromTheRafters]

Quilljar wrote:
[...]
> Thank-you very much for your kind interest FTR. For the information of
> anyone else. BT has just spent three hours checking my computer and
> re-setting everything including passwords for me. They found the hacker,
> or his methods, and fixed it for me. My advice is now to let your
> provider do this for you if you have a similar problem in future. I
> certainly shall. They could not have been more helpful and patient.
>
It's nice to know that BT has such good customer service. I used to work
in customer service and know what an effort it can be.

[Dustin]

"Quilljar" <not@home.today> wrote in
news:jfCdneVua4BK-VrSnZ2dnUVZ7oudnZ2d@bt.com:

> No problem, I only asked because had you not had such protection you
> would want to change those passwords using another machine. Some
> keyloggers are thought to be providing scammers with passwords for
> social media accounts and webmail and sending out this very scam. If
> you change the passwords while using a compromised machine you have
> gained nothing. Also, it is suggested that you change the "Forgot
> Your Password" special question also.
>
> Thank-you very much for your kind interest FTR. For the information
> of anyone else. BT has just spent three hours checking my computer
> and re-setting everything including passwords for me. They found the
> hacker, or his methods, and fixed it for me. My advice is now to let
> your provider do this for you if you have a similar problem in
> future. I certainly shall. They could not have been more helpful and
> patient.
>
> Quilljar
>
>

Good Morning Quilljar.

Can you provide any details about the methods used and the fixes?


--
Character is doing the right thing when nobody's looking. There are too
many people who think that the only thing that's right is to get by, and
the only thing that's wrong is to get caught. - J.C. Watts

[David_B]

Quilljar wrote:
>
>
> No problem, I only asked because had you not had such protection you
> would want to change those passwords using another machine. Some
> keyloggers are thought to be providing scammers with passwords for
> social media accounts and webmail and sending out this very scam. If you
> change the passwords while using a compromised machine you have gained
> nothing. Also, it is suggested that you change the "Forgot Your
> Password" special question also.
>
> Thank-you very much for your kind interest FTR. For the information of
> anyone else. BT has just spent three hours checking my computer and
> re-setting everything including passwords for me. They found the hacker,
> or his methods, and fixed it for me. My advice is now to let your
> provider do this for you if you have a similar problem in future. I
> certainly shall. They could not have been more helpful and patient.
>
> Quilljar

I found your comment about BT most interesting, 'Quilljar'. May I ask
what they charged for this service? Can you provide a link, please, to a
page where this service is advertised? Thanks.

David

[VanguardLH]

David_B wrote:

> Quilljar wrote:
>>
>>
>> No problem, I only asked because had you not had such protection you
>> would want to change those passwords using another machine. Some
>> keyloggers are thought to be providing scammers with passwords for
>> social media accounts and webmail and sending out this very scam. If you
>> change the passwords while using a compromised machine you have gained
>> nothing. Also, it is suggested that you change the "Forgot Your
>> Password" special question also.
>>
>> Thank-you very much for your kind interest FTR. For the information of
>> anyone else. BT has just spent three hours checking my computer and
>> re-setting everything including passwords for me. They found the hacker,
>> or his methods, and fixed it for me. My advice is now to let your
>> provider do this for you if you have a similar problem in future. I
>> certainly shall. They could not have been more helpful and patient.
>>
>> Quilljar
>
> I found your comment about BT most interesting, 'Quilljar'. May I ask
> what they charged for this service? Can you provide a link, please, to a
> page where this service is advertised? Thanks.
>
> David

I think "BT" is the BT Group or one of its divsion which is the
poster's ISP, the largest ISP in the UK. Support is included with
Internet service.

http://en.wikipedia.org/wiki/BT_Group

[Quilljar]

"David_B" wrote in message news:jq7vi4$vlp$1@dont-email.me...


I found your comment about BT most interesting, 'Quilljar'. May I ask
what they charged for this service? Can you provide a link, please, to a
page where this service is advertised? Thanks.

David

I have BT Infinity Broadband and there is a help number and absolutely no
charge for the service.

Q

[David_B]

Quilljar wrote:
>
>
> "David_B" wrote in message news:jq7vi4$vlp$1@dont-email.me...
>
>
> I found your comment about BT most interesting, 'Quilljar'. May I ask
> what they charged for this service? Can you provide a link, please, to a
> page where this service is advertised? Thanks.
>
> David
>
> I have BT Infinity Broadband and there is a help number and absolutely
> no charge for the service.
>
> Q

Thank you. I will investigate further when I get back home again!