Thanks PP for jumping in here.
Joan, what I would like you to do is update your Norton.

Then go to PP's sticky READ ME Before Posting A Request For Assistance!

If you have not done so yet, I would like you to download CCleaner from the link given in his thread. Don't run it yet.

Read his instructions for Enabling Hidden Files and Folders and then do this. Familiarize yourself with the instructions for Booting to Safe Mode.

I would like you also to UPDATE your Ewido program.

Also I would like you to read PP's instructions on placing HJT in it's own folder. It must be run from it's own folder in order to have a place for backup files in case fixes done with HJT need to be restored.

Now disconnect completely from the internet...that means unplug from the computer. Reboot the computer in SAFE MODE.
Once the computer is in Safe Mode then run CCleaner. Use only the Default Scan and remove all your temp files.

Next run your Norton Program and do a FULL SYSTEM scan. Remove everything found. Make noted of anything which cannot be fixed, FULL NAME and LOCATION of whatever Norton cannot remove.

Next run your Ewido Scan...again a FULL SYSTEM scan. Do a Complete System Scan and allow it to fix whatever is found. Be sure to click on Save Report. We will need that in your next post.

Once you have run these three programs then reboot to Normal Mode and run a new HJT scan and save the log. Post that new log and the Ewido log here when you have completed these steps.
Judy