Why Does Malwarebytes Block Good Web Sites?

[Dustin Cook]

Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
news:33632576be3f65e6e117cd2ccad96249@anonymitaet-im-inter.net:

> In article <i084sv$1ff$1@news.eternal-september.org>
> John Mason Jr <notvalid@cox.net.invalid> wrote:
>>
>> On 6/27/2010 1:30 PM, Dave U. Random wrote:
>> > I now find that it is blocking MyWayNews.
>> >
>> > What in the heck is wrong with this program? Which idiot placed so
>> > many good sites into it's block list?
>> >
>> > I have the paid version, and it is updated.
>> >
>> > This feature is so ridiculous that I had to uncheck Website Blocking
>> > on my wife's machine. She wouldn't put up with it another day after
>> > it blocked a children's clothes site.
>> >
>> > Ridiculous!
>> >
>>
>>
>> Well there is a forum where you can post any false positives you find.
>> Here is a link to the pinned post about ip blocking false positives.
>>
>> http://forums.malwarebytes.org/index...howtopic=21076
>>
>> At the end of the post it does say that you can add an IP to the
ignore
>> list, it also includes info about why good sites get blocked.
>
>
> I do not have any such IP thingy in my version 1.46.

Right click the icon in your tray.



--
The bear went over the mountain to see what he could see. Hey! The other
side of the mountain was all that he could see! So he went back over the
mountain to see what he could see. Hey! The other side of the mountain
was all that he could see! - Green Jelly The Bear Song

[Dave U. Random]

In article <Xns9DA4CD04A31EBHHI2948AJD832@69.16.185.247>
Dustin Cook <bughunter.dustin@gmail.com> wrote:
>


> >> At the end of the post it does say that you can add an IP to the
> ignore
> >> list, it also includes info about why good sites get blocked.
> >
> >
> > I do not have any such IP thingy in my version 1.46.

>
> Right click the icon in your tray.
>

Grayed out. But it says nothing about being an IP ignore dingy. It
merely says, "Add To Ignore List". It never occurred to me it meant
IPs instead of programs. How to I get this menu choice functional?

As far as adding to the ignore list goes, the HELP file says:

"To add items to this list, simply run a scan and click Show Results.
The detection list will appear. Right click on any item you would
like ignored and click Add to Ignore List."

Nowhere does it say about anything about IP addresses. Nowhere do I
find any info about the grayed out choice on the right click menu.

Mind you, I ain't arguing with you, I'm just trying to understand
this darn proggy. It seems very clumsy to me.

[Dustin Cook]

Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
news:685d83318d217a69c5272c7a407871ce@anonymitaet-im-inter.net:

> In article <Xns9DA4CD04A31EBHHI2948AJD832@69.16.185.247>
> Dustin Cook <bughunter.dustin@gmail.com> wrote:
>>
>
>
>> >> At the end of the post it does say that you can add an IP to the
>> ignore
>> >> list, it also includes info about why good sites get blocked.
>> >
>> >
>> > I do not have any such IP thingy in my version 1.46.
>
>>
>> Right click the icon in your tray.
>>
>
> Grayed out. But it says nothing about being an IP ignore dingy. It
> merely says, "Add To Ignore List". It never occurred to me it meant
> IPs instead of programs. How to I get this menu choice functional?

Hmm.. Ahh.. Hold up, you have to re-enable the IP blocking module first,
then it should ungrey itself and you can add whatever IPS you don't want
it blocking to the don't block list.

> As far as adding to the ignore list goes, the HELP file says:
>
> "To add items to this list, simply run a scan and click Show Results.
> The detection list will appear. Right click on any item you would
> like ignored and click Add to Ignore List."

That's for programs, and I agree, probably not the easiest user friendly
way to do it.

> Mind you, I ain't arguing with you, I'm just trying to understand
> this darn proggy. It seems very clumsy to me.

No problem. Hopefully I can help you.


--
The bear went over the mountain to see what he could see. Hey! The other
side of the mountain was all that he could see! So he went back over the
mountain to see what he could see. Hey! The other side of the mountain
was all that he could see! - Green Jelly The Bear Song

[Dave U. Random]

In article <Xns9DA57718B54F7HHI2948AJD832@69.16.185.250>
Dustin Cook <bughunter.dustin@gmail.com> wrote:
>
> Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
> news:685d83318d217a69c5272c7a407871ce@anonymitaet-im-inter.net:
>
> > In article <Xns9DA4CD04A31EBHHI2948AJD832@69.16.185.247>
> > Dustin Cook <bughunter.dustin@gmail.com> wrote:
> >>
> >
> >
> >> >> At the end of the post it does say that you can add an IP to the
> >> ignore
> >> >> list, it also includes info about why good sites get blocked.
> >> >
> >> >
> >> > I do not have any such IP thingy in my version 1.46.
> >
> >>
> >> Right click the icon in your tray.
> >>
> >
> > Grayed out. But it says nothing about being an IP ignore dingy. It
> > merely says, "Add To Ignore List". It never occurred to me it meant
> > IPs instead of programs. How to I get this menu choice functional?
>
> Hmm.. Ahh.. Hold up, you have to re-enable the IP blocking module first,
> then it should ungrey itself and you can add whatever IPS you don't want
> it blocking to the don't block list.

It is still grayed out when the Website blocking is enabled. But
something else is strange. On the protection tab settings, Enable
Protection Module is checked but grayed out. I didn't think anything
of it in the beginning because it was checked even though grayed out.
I've checked all other settings and can find nothing that relates to
the protection module, as far as I can determine.


> > As far as adding to the ignore list goes, the HELP file says:
> >
> > "To add items to this list, simply run a scan and click Show Results.
> > The detection list will appear. Right click on any item you would
> > like ignored and click Add to Ignore List."
>
> That's for programs, and I agree, probably not the easiest user friendly
> way to do it.
>
> > Mind you, I ain't arguing with you, I'm just trying to understand
> > this darn proggy. It seems very clumsy to me.
>
> No problem. Hopefully I can help you.
>
>

So, I guess the question is why is the protection module okay in the
Website blocking setting, but checked and grayed out under the
Protection Tab?

[Dustin Cook]

Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
news:1967c91560c895a7f4e29d7d17745a1f@anonymitaet-im-inter.net:

> In article <Xns9DA57718B54F7HHI2948AJD832@69.16.185.250>
> Dustin Cook <bughunter.dustin@gmail.com> wrote:
>>
>> Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
>> news:685d83318d217a69c5272c7a407871ce@anonymitaet-im-inter.net:
>>
>> > In article <Xns9DA4CD04A31EBHHI2948AJD832@69.16.185.247>
>> > Dustin Cook <bughunter.dustin@gmail.com> wrote:
>> >>
>> >
>> >
>> >> >> At the end of the post it does say that you can add an IP to the
>> >> ignore
>> >> >> list, it also includes info about why good sites get blocked.
>> >> >
>> >> >
>> >> > I do not have any such IP thingy in my version 1.46.
>> >
>> >>
>> >> Right click the icon in your tray.
>> >>
>> >
>> > Grayed out. But it says nothing about being an IP ignore dingy. It
>> > merely says, "Add To Ignore List". It never occurred to me it meant
>> > IPs instead of programs. How to I get this menu choice functional?
>>
>> Hmm.. Ahh.. Hold up, you have to re-enable the IP blocking module
first,
>> then it should ungrey itself and you can add whatever IPS you don't
want
>> it blocking to the don't block list.
>
> It is still grayed out when the Website blocking is enabled. But
> something else is strange. On the protection tab settings, Enable
> Protection Module is checked but grayed out. I didn't think anything
> of it in the beginning because it was checked even though grayed out.
> I've checked all other settings and can find nothing that relates to
> the protection module, as far as I can determine.
>
>
>> > As far as adding to the ignore list goes, the HELP file says:
>> >
>> > "To add items to this list, simply run a scan and click Show
Results.
>> > The detection list will appear. Right click on any item you would
>> > like ignored and click Add to Ignore List."
>>
>> That's for programs, and I agree, probably not the easiest user
friendly
>> way to do it.
>>
>> > Mind you, I ain't arguing with you, I'm just trying to understand
>> > this darn proggy. It seems very clumsy to me.
>>
>> No problem. Hopefully I can help you.
>>
>>
>
> So, I guess the question is why is the protection module okay in the
> Website blocking setting, but checked and grayed out under the
> Protection Tab?

It shouldn't be. Have you gone to the settings menu and made sure IP
blocking and resident blocker are both enabled?

It may take a few seconds for the icon in the taskbar to update, but when
they are running, options for them shouldn't be greyed out.


--
The bear went over the mountain to see what he could see. Hey! The other
side of the mountain was all that he could see! So he went back over the
mountain to see what he could see. Hey! The other side of the mountain
was all that he could see! - Green Jelly The Bear Song

[Dave U. Random]

In article <Xns9DA5EA5B881BEHHI2948AJD832@69.16.185.247>
Dustin Cook <bughunter.dustin@gmail.com> wrote:
>
> Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
> news:1967c91560c895a7f4e29d7d17745a1f@anonymitaet-im-inter.net:
>
> > In article <Xns9DA57718B54F7HHI2948AJD832@69.16.185.250>
> > Dustin Cook <bughunter.dustin@gmail.com> wrote:
> >>
> >> Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
> >> news:685d83318d217a69c5272c7a407871ce@anonymitaet-im-inter.net:
> >>
> >> > In article <Xns9DA4CD04A31EBHHI2948AJD832@69.16.185.247>
> >> > Dustin Cook <bughunter.dustin@gmail.com> wrote:
> >> >>
> >> >
> >> >
> >> >> >> At the end of the post it does say that you can add an IP to the
> >> >> ignore
> >> >> >> list, it also includes info about why good sites get blocked.
> >> >> >
> >> >> >
> >> >> > I do not have any such IP thingy in my version 1.46.
> >> >
> >> >>
> >> >> Right click the icon in your tray.
> >> >>
> >> >
> >> > Grayed out. But it says nothing about being an IP ignore dingy. It
> >> > merely says, "Add To Ignore List". It never occurred to me it meant
> >> > IPs instead of programs. How to I get this menu choice functional?
> >>
> >> Hmm.. Ahh.. Hold up, you have to re-enable the IP blocking module
> first,
> >> then it should ungrey itself and you can add whatever IPS you don't
> want
> >> it blocking to the don't block list.
> >
> > It is still grayed out when the Website blocking is enabled. But
> > something else is strange. On the protection tab settings, Enable
> > Protection Module is checked but grayed out. I didn't think anything
> > of it in the beginning because it was checked even though grayed out.
> > I've checked all other settings and can find nothing that relates to
> > the protection module, as far as I can determine.
> >
> >
> >> > As far as adding to the ignore list goes, the HELP file says:
> >> >
> >> > "To add items to this list, simply run a scan and click Show
> Results.
> >> > The detection list will appear. Right click on any item you would
> >> > like ignored and click Add to Ignore List."
> >>
> >> That's for programs, and I agree, probably not the easiest user
> friendly
> >> way to do it.
> >>
> >> > Mind you, I ain't arguing with you, I'm just trying to understand
> >> > this darn proggy. It seems very clumsy to me.
> >>
> >> No problem. Hopefully I can help you.
> >>
> >>
> >
> > So, I guess the question is why is the protection module okay in the
> > Website blocking setting, but checked and grayed out under the
> > Protection Tab?
>
> It shouldn't be. Have you gone to the settings menu and made sure IP
> blocking and resident blocker are both enabled?

There is absolutely no reference to IP blocking anywhere in the main
settings menu.

> It may take a few seconds for the icon in the taskbar to update, but when
> they are running, options for them shouldn't be greyed out.
>

I have MBAM on auto update. I don't monkey with it while it is
updating.


Here are the pertinent RIGHT click and LEFT click settings.

Right Click On System Tray Icon:
(All these are enabled.)
Enable Protection
Web Site Blocking
Start With Windows

(Grayed Out)
Add To Ignore List

+++++++++++++++++
(Left Click Main Settings)

Protection Tab Settings Which Are Enabled:
Start protection with Windows
Start file execution blocking when protection module starts
Start malicious website blocking when protection module starts
Show tooltip ballon when malicious website is blocked

Grayed Out But Checked:
Enable protection module
++++++++++++++++++++++++

Nowhere do I see a reference to IP blocking.

It is the paid version 1.46 and totally updated.

Something is goofy.

[~BD~]

"Dave U. Random" <anonymous@anonymitaet-im-inter.net> wrote in message

Dave

Why are you discussing this matter on Usenet instead of on the
Malwarebytes Forums?

--
BD - Just wonderin'!

[Dustin Cook]

Dave U. Random <anonymous@anonymitaet-im-inter.net> wrote in
news:5c1a5973e3c28b611b1184b6ee29a248@anonymitaet-im-inter.net:

> Here are the pertinent RIGHT click and LEFT click settings.
>
> Right Click On System Tray Icon:
> (All these are enabled.)
> Enable Protection
> Web Site Blocking
> Start With Windows

Looks good from here.

> Nowhere do I see a reference to IP blocking.

OOps. it's been reworded in v1.46; "Web site" blocking. My bad.

> It is the paid version 1.46 and totally updated.

As your a paid user, you are entitled to first class support. I'd suggest
you visit the forum and start a thread. Something is amiss with your
program, and I'd rather it was fixed than you run the unnecessary risk of
getting infected with something.


> Something is goofy.

Agreed. Please visit the forum and post back your results.


--
I'm just an ordinary average guy. My friends are all boring, and so am
I. We're just ordinary average guys. We all lead ordinary lives, with
average kids and average wifes. We all go bowling at the bowling lanes;
drink a few beers bowl a few frames. We're just ordinary average guys.